We saw respectful and confident interaction between BME staff and white British staff on the wards we visited. The service managed safety incidents well. If you have any dietary requirements, please speak to the nursing staff and they will assist you. The identification, reporting and investigation of incidents had improved significantly since our previous inspection. This included no month in which patients were admitted, transferred or discharged within four hours of arrival. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. To use this service you will need to buy a pre-paid card. Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. A mental health liaison team provided urgent reviews within two hours of referral although there were gaps in the service out of hours. Visiting times: 2.00pm - 8.00pm. Hand hygiene audits in 2017 indicated consistently good practice with 98% compliance. Where a patient experiences disorientation we will aim to keep moves to a minimum. Aurora East. However records indicated persistent delays in completing investigations and contributing factors included those identified by quality audits, which the senior team had not resolved. However, changes to the clinical unit management team led to a lack of engagement with ITU staff, making it difficult for clinical staff to develop plans for the future. Records for patients with mental health needs required improvement to assure us of patient safety. To contact PALS at this hospital: phone 0300 131 4784. email esh-tr.palse@nhs.net. RM AMHFKY - Protestors including MP's and opposition candidates march against cuts to local maternity services in Eastbourne. The trusts urgent and emergency care Friends and Family Test performance (percentage recommended) was better in comparison to the England average. 6 June 2018. We will publish a report of our overall findings when we have completed the national inspection programme. There was a system in place to identify patients who might be a little confused and need careful support in decision making.The coloured butterfly markers allowed staff to differentiate these patients from those with more advanced dementia.The dental team provided exemplary planning of care for patients with learning difficulties who needed dental surgery. 5. . There were readily observable changes made across the trust in relation to never events that had occurred, with learning widely disseminated. Hospital admissions (narrow measure) to be similar to national average by 2026 (Appendix 2.3) Alcohol specific mortality in Hastings to be similar to the East Sussex average . The Bare below the elbow policy was enforced more rigorously through the daily safety huddles. Staff worked well together for the benefit of children and young people, advised them and their families on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. The service had improved the triage process with significantly improved training and clinical competency checks for nurses and HCAs. If your medication is not in stock then you may be issued with a prescription to obtain from a pharmacy. 27 February 2020. Any other browser may experience partial or no support. the service is performing well and meeting our expectations. Our rating of this service improved. 30-32, Gildredge Road, Eastbourne, East Sussex, BN21 4SH . The service did not keep their risk register updated. Alcohol Care Teams are embedded in Conquest hospital in Hastings and Eastbourne District General. Current mandatory and statutory training for nursing and medical staff did not meet trust targets. Medicines management had been added to the safety thermometer as an additional performance measure. Map and contact details. We observed clear referral pathways for patients who were displaying or had mental health conditions. An established escalation process involved progressively senior staff as waiting times increased and capacity decreased. There had been times when these staff were not specialist trained in paediatric care. Phlebotomy clinics had set appointments and focused on calming children down prior to and during blood taking procedures. Your friends and relatives will be able to call you directly (charges apply). Apply to Admission Care jobs now hiring in Eastbourne on Indeed.com, the worlds largest job site. If youre staying in hospital as an inpatient youll be made comfortable and be cared for by our dedicated teams. [3] [4] In 2021 the trust bought the private hospital Spire Sussex Hospital, which is physically linked to the trust's Conquest Hospital in Hastings. On arrival to the ward you will be shown your allocated bed space, the bathroom and toilet facilities and given a call bell to contact staff as required. We saw incidents and lessons learned documented on team minutes and observed it happening within safety huddles. 0300 131 4500, Bexhill Hospital The service was tailored to meet needs of individual people and are delivered in a way the ensure flexibility, choice and continuity of care. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. However the mental health liaison team had introduced monthly multidisciplinary meetings and responsive debriefs with the ED team to review care and effective use of mental health pathways. Alcohol or any illegal or non-prescription drugs. We saw staff monitor patients national early warning signs (NEWS) scores and discuss patients within safety huddle meetings that had consistently high scores. Staff we spoke to were able to demonstrate an understanding of their responsibilities to safeguarding vulnerable adults. We'd like to use additional cookies to remember your settings and understand how you use our services. Most staff did not meet the trusts 90% target for mandatory training completion and demand pressures on the service meant staff often found it difficult to attend training. They managed medicines well. The trust had made clear improvements to the way health records were managed across the organisation. The trust recognised the difficulties in matrons completing clinical and administrative work and they have introduced matrons assistants. There was a high vacancy rate of 12% for surgical nursing staff and the service was highly reliant on bank and agency staff for both nursing and medical staffing. Admissions Unit - Eastbourne DGH - Information for the day of your surgery File type: application/pdf Review date: July 2022 As such, Rosewood Ranch admits clients 24/7 for our Inpatient and Residential programs. The emergency department team and multidisciplinary colleagues had implemented a number of initiatives to improve the experience of patients living with dementia, including more resources and increased staff training. Provide an acute frailty service at least 70 hours a week, with the aim to complete a clinical frailty assessment within 30 minutes of arrival in the ED/SDEC unit. However, monthly audits indicated low levels of compliance with trust standards relating to mental capacity assessments. We noted that whilst the rating remained the same, there were noticeable improvements in many aspects of care. The incident-reporting system indicated consistent oversight from the senior team and a detailed approached to establishing the causes. You can find further information about how we carry out our inspections on our website: https://www.cqc.org.uk/what-we-do/how-we-do-our-job/what-we-do-inspection. We appreciate your support in asking your friends and relatives to only visit during visiting times. Find Hospitals in Eastbourne listings on 192.com. Kings Drive, Eastbourne, East Sussex, BN21 2UD Provide SDEC services at least 12 hours a day, 7 days a week. It may be necessary to move you to a different bed in the same ward or to a different ward at varying times of the day or night. We don't rate every type of service. In addition patients consistently spent longer in the emergency department than the national average. Acute Admissions Unit - Level 3. On the day of discharge you may be transferred to a discharge lounge to wait for your transport home or for your medication. We saw staff interacting in a caring and dignified way with patients with ill mental health and learning disabilities. No rating/under appeal/rating suspended Our hospital radio services provide a variety of programmes, free of charge, including daily request shows. They supported staff to develop their skills and take on more senior roles. We saw minutes of meetings where incidents including never events were discussed and learning fed back to staff via ward meetings and newsletters, which were available in hard copy and circulated by email. The service had enough staff to care for patients and keep them safe. 24/7 Patient Services Helpline (877) 870-7012, Aurora West 6015 W. Peoria Ave. Glendale, AZ 85302 Map. Senior staff told us most wards have full establishment of staff at the start of a shift. the service isn't performing as well as it should and we have told the service how it must improve. The childrens outpatient unit provided families with various clinics for children living with health conditions. Kings Drive, Eastbourne, East Sussex, BN21 2UD, Medical care (including older peoples care). We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. Staff knew how to contact the safeguarding team within the hospital and explained clearly how to make a safeguarding referral. Staff delivered patient care in line with evidence based care and best practice guidance. Not all nursing staff working in outpatient clinics where children were cared for were trained to child safeguarding level 3. Following our report in January 2017 it was highlighted that the outpatient service must develop play services in line with national best practice guidance. This programme addressed issues such as how appointments were booked, queuing systems for specialist doctors, clinic duration and capacity and demand leading to positive results for patient services and patient experience. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. Hospedia gives you access to many television and radio stations and a dedicated telephone number. A regular trolley service, with a selection of newspapers, magazines and confectionery, is available on most wards. Staff kept detailed records of children and young peoples care and treatment. Download full inspection report for Eastbourne District General Hospital - PDF - (opens in new window), Published / 50.7864829; 0.2697638. Staff truly respected and valued patients as individuals. The unit has two main birthing rooms, one included a birthing pool, two en-suite postnatal rooms for women to be transferred into after they have given birth. Leaf Hospital, St. Annes Road, Eastbourne, East Sussex, BN21 2HW. Conquest Hospital Managers monitored the effectiveness of the service and made sure staff were competent. The trust rate of surgical site infections (SSIs) was better than the national average. Demand for mental health services far outstripped capacity. We look at the needs of all patients when making these decisions and we will discuss with you prior to any move. It will also include any special instructions personal to you. Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. Overview. Let us know. Tel: Green Bay 01923 436 681, Purple Bay - 01923 436100, Blue Bay - 01923 217 065, Yellow Bay - 01923 436 669, Reception - 01923 217 760, Doctors' Office - 01923 436 103, Sister's office - 01923 436 104. At least one standard in this area was not being met when we inspected the service and. Suspended ratings are being reviewed by us and will be published soon. We accept all major insurances as well as Medicare and all AHCCCS plans. Staff recognised incidents and reported them through the electronic reporting system. Slippers or shoes that fit properly, to avoid slips or falls during your stay in hospital. From Cineworld 322 min From Brighton Pier 120 min From Gatwick Airport 156 min From University Of Brighton - Falmer Campus 116 min From Churchill Square Shopping Centre 117 min From Brighton Third party children and adolescent mental health services did not accept assessments after 3pm. 0300 131 4500, Provided and run by: There may be occasions when the only bed available is in a mixed sex area. At least one standard in this area was not being met when we inspected the service and Please give these to a nurse. Staff with substantial expertise in safeguarding and child protection provided support to the emergency department (ED) team although the use of safeguarding tools and assessments was variable. Browser Support One team of staff felt their manager was less approachable and they felt less supported but this appeared to be about an individual middle managers approach. Storage space is limited, but where possible, please bring with you or have brought in for you: We recommend that you ask a relative to take home any money or valuables you have on you when you are admitted to hospital. This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. Official information from NHS about Eastbourne District General Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Eastbourne District General Hospital - NHS This meant any child presenting at risk from complex mental health issues after this time, would be transferred to the short stay paediatric assessment unit or Conquest Hospital site for overnight admission until assessment by a mental healthcare professional could be safely carried out. Staff were clear about their roles and accountabilities. All staff received a quarterly newsletter called you said, we said and gives staff information of common risks and examples of learning from incidents. We rated it as requires improvement because: Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. Theatres staffing met the recommendations of the AfPP and ward level planned nursing staffing versus actual staffing was usually met, albeit with temporary staff. The service set out an improvement plan which introduced a safe surgical pre-assessment and blood taking clinics. There's no need for the service to take further action. All those we spoke with were clear who their immediate manager was; this was not the case on the last inspection visit in 2015. Our nurses will speak with you regularly to address any worries or concerns you may have, however please discuss any concerns you have with them at anytime. However, some improvements were needed in bed management processes to ensure that patients did not remain in the intensive therapy unit (ITU) longer than required and patients requiring critical care were managed in an appropriate setting. Friends and Family Test results showed a higher than average response rate and the scores were higher than the England average. The vision and strategy were focused on sustainability of services and aligned to local plans within the wider health economy. We inspected the Maternity service as part of our national maternity inspection programme. Clinical leadership on the unit was strong and supported staff development. The unit is run by a group of core midwives and maternity support workers (MSWs) and is supported by the community midwifery teams. The trust was compliant with the intercollegiate document, safeguarding children and young people: role and competences for health care staff (March 2014). This was our first inspection of the Eastbourne midwife unit. However, if your medication has not been changed and you have a supply at home, please inform the nurses as this may speed up the discharge process for you and allow you to be discharged earlier. There was a dedicated practice development nurse in post who provided support to all members of the emergency department team. Patients and relatives said staff go above and beyond and the care received exceeded their expectations. This included assessing the patient against the risk of falls, nutrition status, skin integrity and pain. 0300 131 4500, Eastbourne District General Hospital Staff understood the services vision and values, and how to apply them in their work. Leaders and staff understood and knew how to apply them and monitor progress. There was evidence of effective multidisciplinary working with the hospital intervention team the security team and specialties when these were available. This may not apply if you are coming in for day surgery or minor procedures, or in areas that require specialised care for example the cardiac unit and intensive care unit. This meant that often children with complex needs did not have access to this important resource. We support protected meal times. Aurora Behavioral Health Systems Patient Services team can also answer questions regarding funding. Your most recently prescribed spectacles or contact lenses (including cleaning fluid), any hearing aids and denture box. The childrens service was in the process of introducing Excellence in Care audits and the tool included a regular paediatric early warning system (PEWS) audits. We rated it as requires improvement because: This was the first time we inspected the Eastbourne maternity services without gynaecology, and the first visit since it changed to the Eastbourne Midwifery Unit. They were focused on the needs of patients receiving care. Matrons assistants support matrons with the clerical side of their job such as monitoring training compliance, collecting, and collating data for clinical audits. Admissions FAQ . The nursing staffing levels had improved since our previous inspection visit in September 2014. In most wards there is a bedside television, radio and telephone system called Hospedia. This was a very significant improvement and meant that decisions about the care of complex patients were being made at the right level of seniority. 1 - 20 of 32 Intermediate /after hospital care services in Eastbourne. The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD Your information helps us decide when, where and what to inspect. Staff understood how to protect children, young people and their families from abuse and the service worked well with other agencies to do so. The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. Eastbourne Station to Eastbourne District General Hospital by train, bus and walk. Located in the heart of Eastbourne, the school has the sea and the town centre on its doorstep, while the train station is only a five-minute walk away. Further information about reducing the risk of falling while in hospital is available; please discuss this with your nurse. Staff were caring and compassionate, working to maintain privacy and dignity of their patients. We told the trust they must ensure consultant cover meets the minimum requirements of 16 hours per day, as established by the Royal College of Emergency Medicine. Appraisals were consistently carried out, fit for purpose and focused on staff achievements and goals. The incidence of both pressure damage and falls had shown a sustained improvement over time. Subscribe now for regular news, updates and priority booking for events, All content is available under the Open Government Licence v3.0, except where otherwise stated, 179 - East Sussex and Brighton and Hove Record Office (ESBHRO), East Sussex and Brighton and Hove Record Office (ESBHRO), About our TN40 2DZ. There were systems that ensured children with long term medical conditions were seen by paediatric consultants with specialist interests, for example diabetes. The recently introduced electronic observation recording system had led to improvements in the management of deteriorating patients. Systems and processes were in place to assess, monitor and manage risks to patients. They had received training in the Mental Capacity Act 2005 and knew how this impacted on their work. The service had a vision for what it wanted to achieve and a strategy to turn it into action, developed with all relevant stakeholders. When things went wrong, staff apologised and gave patients honest information and suitable support. We saw dedicated areas for children in the main outpatient waiting areas. Black and minority ethnic (BME) reported that they felt supported and accepted as part of the hospital workforce. Operated by Southern Service and Stagecoach South East, the . Recruitment continued to provide challenges and whilst the trust had taken many steps to address this, the problem of recruiting sufficient permanent staff continued. The service only employed one play specialist to work cross-site. It is managed by the East Sussex Healthcare NHS Trust . The intensive care service used procedures to ensure that patients received safe and effective care. There was openness at risk meetings and learning from incidents was shared across the team in a variety of ways. Staff we spoke with were highly motivated to provide care that was kind and promoted dignity. UK Covid-19 hospital admissions are highest since July with ICUs in London, North West & North East worst hit. Patients and relatives we spoke with gave positive feedback about the care they received on the unit. Whilst we noted significant improvements in the service from our findings on previous inspections, there were still areas where further work was needed. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ However, the trust has supplied information to show these policies were in date but these were not displaying when accessed on the inspection. We place some essential cookies on your device to make this website work. Conquest Hospital On the day of your discharge any medicines you need will be prescribed by the doctor and dispensed by the hospital pharmacy or the ward/unit area. There were 10 times from 1 January 2019 to the 1 October 2019 where the short stay paediatric assessment unit, was closed at the weekends. Records were clear, up-to-date, stored securely and easily available to all staff providing care. We rated it as good because: Published Kings Drive, Eastbourne, East Sussex, BN21 2UD 0300 131 4500. Staff completed and updated risk assessments for each child and young person and removed or minimised risks. Standards for the completion of safeguarding training were variable with all staff meeting the requirement for level 1 training. Where the NEWS score was elevated to a higher level there was automatic review by the medical emergency team. Large amounts of money or valuables, such as jewellery or electronic devices etc. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ This included in the completion of baseline observations and information critical to monitoring patients for deterioration. This maternity thematic review was a focused inspection; we inspected the domains of safe and well led using the CQCs established key lines of enquiries (KLOES). We aim to accommodate all our patients in same sex wards. HE 88 Eastbourne Group Hospital Management Committee (Downside Hospital, Gildridge Sanatorium, the Leaf Hospital, the Maternity Home, Princess Alice Hospital, St Mary's Hospital): Group Medical Executive Committee, ad hoc Ophthalmology Committee, Intensive Therapy Unit . We rated it as outstanding because: We found the surgery services at Eastbourne District General Hospital (EDGH) to be good because: The hospital had good medicine management processes in place, which related to the security and storage of medicines on all the wards we visited. Signposting was not dementia friendly and did not accommodate visual deficit needs. EMU accepted women from the main acute site once they had given birth and were able to be transferred to receive extra support if required. Consent was obtained in accordance with the trust policy and guidance from the professional regulatory bodies. Quality checks were carried out to make sure staff were clearly documenting observations on arrival and during childrens stay on the ward. The doctor will prescribe all the tablets and medicines that you need while you are in hospital, as well as any you need when you return home. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. The admission process includes these steps: Intake : You'll meet with one of our compassionate intake coordinators who will listen to your story and history, assess your situation, and determine how we can best help. privacy policy, NATIONAL HEALTH SERVICE: EASTBOURNE DISTRICT HEALTH AUTHORITY. Source: Epic and KFF analysis of Epic Cosmos data Get the data PNG. The key aims of these services are the prevention of unnecessary hospital admission, to facilitate early hospital discharge, to prevent premature or unnecessary care home admissions, and to enable people to live as independently as possible. Learn more about PALS. Call us today, 24/7, for a free, confidential assessment . We last inspected in October 2016 and rated urgent and emergency services as requires improvement overall. Equipment checks were now given a higher priority. Options for food and drink had improved for patients in the clinical decisions unit but audits of the use of the malnutrition universal scoring tool (MUST) noted poor compliance with trust standards.
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